Effective Date: 1/1/2025

At Beyond Lumber, we are committed to providing high-quality materials and reliable service. Please review our terms and conditions carefully before making a purchase. By placing an order, you agree to the following policies regarding product characteristics, deliveries, returns, and claims.

Product Characteristics & Customer Responsibility

Lumber is a natural material, meaning variations in color, grain, and texture will occur. We do not pre-sort boards based on appearance. Additionally, minor surface imperfections such as cracks, wormholes, grease marks, stains, scratches, and splits are inherent to wood products and should be expected. By purchasing from Beyond Lumber, the customer acknowledges and accepts these natural variations as part of the material.

All lumber dimensions are provided in nominal sizing, which may differ from the actual net measurements. It is the customer’s responsibility to verify the exact sizes before purchase. Beyond Lumber is not responsible for any discrepancies due to incorrect material estimations. Customers are responsible for reviewing and confirming all quotes before finalizing an order.

Beyond Lumber reserves the right to update its terms and conditions at any time without prior notice.

 


Ordering & Pickup Policies

Placing an Order
Customers must carefully review order details before payment. Once an order is placed, changes or cancellations may be subject to fees. Special orders, including custom milling or non-stock items, cannot be modified or canceled after purchase.


Warehouse Pickup
Orders can be picked up from our warehouse Monday through Friday, 8:00 AM to 4:00 PM. To avoid delays, customers should call ahead to check availability. All orders must be picked up within 14 days of purchase. If an order is not collected within this timeframe, Beyond Lumber reserves the right to return the inventory to stock, and the buyer will be subject to a 25% restocking fee.

We cannot guarantee same-day pickup for orders placed and paid for on the same day. Customers may be required to schedule a pickup date.

Board Selection: For an additional fee, customers may request hand-selection of boards.

 


Delivery Policies

Local Deliveries (Within 100 Miles of Los Angeles, CA)
Local deliveries are available for an additional cost and are curbside only. The customer is responsible for unloading and moving materials. Drivers do not transport materials into driveways, garages, or private property. A forklift service is available upon request for an additional fee.



National Deliveries (Over 100 Miles from Los Angeles, CA)
National deliveries are also curbside only, and the customer is responsible for unloading. A liftgate service is available for loads under five (5) feet long at an extra cost. The delivery company may impose additional fees if the delivery address is not accessible.



Customers must inspect, examine, and inventory shipments immediately upon arrival. Any damages or discrepancies must be noted on the delivery receipt before the driver leaves. Once the delivery receipt is signed without exceptions, the order is considered fully accepted, and Beyond Lumber will not process claims.



If damage is identified at the time of delivery, the customer must notify both the driver and their sales representative immediately. The customer must also follow specific claim procedures outlined below.


Beyond Lumber is not responsible for delays, lost shipments, or damages caused by freight carriers. Customers should contact the shipping company for updates and claims regarding transit-related issues.

 


Returns, Refunds & Cancellations

Non-Returnable Products
The following items are final sale and cannot be returned or refunded:

• Glues, oils, adhesives, and sealers
• Custom-milled or special-sized lumber
• Opened product boxes
• Any special-order materials
• Stocked Product Returns

 

Returns on standard, in-stock hardwoods must be made within 15 days of receipt. The customer is responsible for all return freight costs. All returned items must be in their original condition, undamaged, and properly packaged. Returns may be subject to a 25% restocking fee.




Out-of-Stock Merchandise & Special Orders

If a customer orders an item that is not currently in stock but is on order from our supplier, Beyond Lumber reserves up to 60 days for the product to arrive. If the item is not received within this period, the customer is eligible for a full refund.

If the customer cancels a special order or out-of-stock product before shipment, they will incur a minimum 25% cancellation fee (this fee may be higher depending on supplier policies).

For orders that have already shipped, the customer must return the merchandise within 24 hours to be eligible for a refund (subject to a 25% restocking fee). If the return is not made within 24 hours, the order becomes non-refundable.

 


Claims & Damaged Shipments

To file a damage claim, the following steps must be completed:

• The damage must be noted on the delivery receipt before the driver leaves.
• Photos of the damaged products must be taken immediately.
• The customer must contact their Beyond Lumber sales representative within 72 hours of delivery via email or mail.
• Failure to follow these steps will result in the claim being denied. If Beyond Lumber determines the damage occurred in transit, we will file a claim with the shipping company and arrange for a resolution.

Beyond Lumber is not liable for errors or omissions in information received from builders, installers, or subcontractors. Customers should verify all product suitability, quality, and quantities before use.



Unauthorized returns or refused shipments without prior approval will be subject to all associated shipping, unloading, storage, or disposal fees.


 

 

Order Cancellations

Stocked Items

• Orders canceled within 72 hours of purchase will receive a full refund.
• Orders canceled after 72 hours but before delivery will incur a 10% cancellation fee.

 

If an order is canceled or refused after delivery, the customer must pay all shipping costs and a 
25% restocking fee.


Special Orders & Custom Milling
All special orders and custom-milled products are final sale and cannot be canceled or returned.

 


SMS Privacy Policy

Collection & Use of Information

• When you opt into Beyond Lumber’s SMS service, we collect your mobile phone number and consent to receive text messages. This information is used to:
• Send promotional messages and product updates
• Communicate important account-related information
• Improve our customer communication strategies


Opt-Out Policy
You can unsubscribe from our SMS service at any time by replying “STOP” to any message received. Upon opting out, you will receive a confirmation message and will no longer receive further texts.


Security & Information Protection
We take data security seriously and implement reasonable measures to protect your personal information. However, electronic communications are not 100% secure, and we cannot guarantee absolute protection against unauthorized access.


Policy Updates
Beyond Lumber may update these terms and conditions periodically. Any changes will be posted on our website. If you have questions about these Terms & Conditions, please contact us at:
📧 Email: sales@belumber.com

📍 Address: 534 Finney Ct, Gardena, CA 90248