Effective Date: 1/1/2025

At Beyond Lumber, we are committed to providing high-quality materials and reliable service. Please review our terms and conditions carefully before making a purchase. By placing an order, you agree to the following policies regarding product characteristics, deliveries, returns, and claims.

Product Characteristics & Customer Responsibility

Lumber is a natural material, meaning variations in color, grain, and texture will occur. We do not pre-sort boards based on appearance. Additionally, minor surface imperfections such as cracks, wormholes, grease marks, stains, scratches, and splits are inherent to wood products and should be expected. By purchasing from Beyond Lumber, the customer acknowledges and accepts these natural variations as part of the material.

All lumber dimensions are provided in nominal sizing, which may differ from the actual net measurements. It is the customer’s responsibility to verify the exact sizes before purchase. Beyond Lumber is not responsible for any discrepancies due to incorrect material estimations. Customers are responsible for reviewing and confirming all quotes before finalizing an order.

Beyond Lumber reserves the right to update its terms and conditions at any time without prior notice.

 


Ordering & Pickup Policies

Placing an Order
Customers must carefully review order details before payment. Once an order is placed, changes or cancellations may be subject to fees. Special orders, including custom milling or non-stock items, cannot be modified or canceled after purchase.


Warehouse Pickup
Orders can be picked up from our warehouse Monday through Friday, 8:00 AM to 4:00 PM. To avoid delays, customers should call ahead to check availability. All orders must be picked up within 14 days of purchase. If an order is not collected within this timeframe, Beyond Lumber reserves the right to return the inventory to stock, and the buyer will be subject to a 25% restocking fee.

We cannot guarantee same-day pickup for orders placed and paid for on the same day. Customers may be required to schedule a pickup date.

Board Selection: For an additional fee, customers may request hand-selection of boards.

 


Delivery Policies

Local Deliveries (Within 100 Miles of Los Angeles, CA)
Local deliveries are available for an additional cost and are curbside only. The customer is responsible for unloading and moving materials. Drivers do not transport materials into driveways, garages, or private property. A forklift service is available upon request for an additional fee.



National Deliveries (Over 100 Miles from Los Angeles, CA)
National deliveries are also curbside only, and the customer is responsible for unloading. A liftgate service is available for loads under five (5) feet long at an extra cost. The delivery company may impose additional fees if the delivery address is not accessible.



Customers must inspect, examine, and inventory shipments immediately upon arrival. Any damages or discrepancies must be noted on the delivery receipt before the driver leaves. Once the delivery receipt is signed without exceptions, the order is considered fully accepted, and Beyond Lumber will not process claims.



If damage is identified at the time of delivery, the customer must notify both the driver and their sales representative immediately. The customer must also follow specific claim procedures outlined below.


Beyond Lumber is not responsible for delays, lost shipments, or damages caused by freight carriers. Customers should contact the shipping company for updates and claims regarding transit-related issues.

 


Returns, Refunds & Cancellations

Non-Returnable Products
The following items are final sale and cannot be returned or refunded:

• Glues, oils, adhesives, and sealers
• Custom-milled or special-sized lumber
• Opened product boxes
• Any special-order materials
• Stocked Product Returns

 

Returns on standard, in-stock hardwoods must be made within 15 days of receipt. The customer is responsible for all return freight costs. All returned items must be in their original condition, undamaged, and properly packaged. Returns may be subject to a 25% restocking fee.




Out-of-Stock Merchandise & Special Orders

If a customer orders an item that is not currently in stock but is on order from our supplier, Beyond Lumber reserves up to 60 days for the product to arrive. If the item is not received within this period, the customer is eligible for a full refund.

If the customer cancels a special order or out-of-stock product before shipment, they will incur a minimum 25% cancellation fee (this fee may be higher depending on supplier policies).

For orders that have already shipped, the customer must return the merchandise within 24 hours to be eligible for a refund (subject to a 25% restocking fee). If the return is not made within 24 hours, the order becomes non-refundable.

 


Claims & Damaged Shipments

To file a damage claim, the following steps must be completed:

• The damage must be noted on the delivery receipt before the driver leaves.
• Photos of the damaged products must be taken immediately.
• The customer must contact their Beyond Lumber sales representative within 72 hours of delivery via email or mail.
• Failure to follow these steps will result in the claim being denied. If Beyond Lumber determines the damage occurred in transit, we will file a claim with the shipping company and arrange for a resolution.

Beyond Lumber is not liable for errors or omissions in information received from builders, installers, or subcontractors. Customers should verify all product suitability, quality, and quantities before use.



Unauthorized returns or refused shipments without prior approval will be subject to all associated shipping, unloading, storage, or disposal fees.


 

 

Order Cancellations

Stocked Items

• Orders canceled within 72 hours of purchase will receive a full refund.
• Orders canceled after 72 hours but before delivery will incur a 10% cancellation fee.

 

If an order is canceled or refused after delivery, the customer must pay all shipping costs and a 
25% restocking fee.


Special Orders & Custom Milling
All special orders and custom-milled products are final sale and cannot be canceled or returned.

 

SMS Privacy Policy

• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
• At Beyond Lumber, We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won’t share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn’t modify our general Privacy Policy, which may govern our relationship with you in other contexts.

 

SMS Terms of Use

• When you opt-in to the service, we may send you a message to confirm your signup. Message and data rates may apply. Message frequency varies. Text “HELP” for help. Text “STOP” to cancel.
• You can cancel this service at any time. Just text “STOP” to (877)-892-4655. After you send the message “STOP” to us, we will reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.
  If you want to join again, just sign up as you did the first time, and we will start sending you messages again.
• If at any time you forget what keywords are supported, just text “HELP” to (877)-892-4655. After you send the message “HELP” to us, we will respond with instructions on how to use our service and how to unsubscribe.
• Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
• Carriers are not liable for delayed or undelivered messages.
• If you have any questions regarding privacy, please read our Privacy Policy.